Relogistics Services, LLC

Customer Service Coordinator

Job ID
Job Location
Job Category
Customer Service/Support
Job Type
Regular Full-Time


1st Shift

Shift Days

Monday-Friday, limited weekends

Shift Start

8:00 AM

Shift End

5:00 PM


Leverage Relogistics’ proprietary operational system to ensure customer service levels meet or exceed customer requirements. Formulates and communicates resolution of service provider issues, and records them in the system. Responsible for assigned administrative, clerical, and general office duties at the Relogistics Corporate office.


  • Utilizes Relogistics’ proprietary operational system to track customer service requests and ensure they are properly handled by 3rd Party Service Providers
  • Interacts with Customer Distribution Center Operations and 3rd Party Partners to troubleshoot issues and determine the appropriate resolution. Communicate resolutions to impacted parties
  • Receives transactional paperwork from Service Providers and inspect paperwork to ensure it is complete and accurate. Follow-up on any issues to ensure they are resolved
  • Enters transactional paperwork into our proprietary Operational system on a daily basis
  • Develops and maintains Service Expectations for providers and ensures they are within performance compliance. Documents any service failures
  • Reconciles outstanding customer service requests against paperwork submitted by service providers to ensure all transactions have been recorded in the system. Follows-up and resolves any issues
  • Some availability to answer emails or phone calls on weekends is required.
  • Effective written and verbal communication skills is critical
  • Must be organized and prepared to work in a fast paced environment; ability to multi-task is very important
  • Some other, general office administrative work will be required which includes admin support for the President, such as:
    • Greets visitors and directs them to the appropriate area or person
    • Organizes and maintains assigned file system(s)
    • Coordinates schedules, makes appointments, and handles travel arrangements, as needed


  • High school degree or GED required, some college preferred
  • Two or more years of related administrative/clerical experience in a customer service role, or equivalent combination of education and experience
  • Must be able to speak, read, and write English fluently- excellent oral and written communication skills needed
  • Proficent in the use of MS Office products required.  Expected to be very comforatable with technology, generally.  Desire and ability to provide excellent customer service to all levels of the organization, visitors, and customers.


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